Pawloumi
Last updated: October 11, 2026
These general terms of sale and use govern access to the Pawloumi website and purchases made on it. By using our site or placing an order, you accept these terms, subject to the rights granted to you by applicable consumer protection laws. No provision of these terms is intended to limit or exclude a right that a consumer cannot legally waive.
Pawloumi sells products and accessories intended mainly for dogs and their post-walk routine. We do our best to provide descriptions, dimensions, materials, colors, features, and instructions that are as accurate as possible. Slight variations in color or appearance may however occur depending on the screen used or, where applicable, between certain production runs. Stated dimensions may include slight reasonable variations attributable to the manufacturing process. When a feature is essential to your purchase, we invite you to check the information on the product page before ordering.
Pawloumi products must be used according to the instructions provided on the site, on the packaging, or with the product. The owner remains responsible for supervising their animal during product use. Stop using a product if you notice it is damaged or if your animal shows an unusual reaction or discomfort. Pawloumi products do not replace the advice, care, treatment, or diagnosis of a veterinarian. In case of a health problem, injury, persistent irritation, or any other concern about your animal, consult a qualified veterinary professional.
Products are offered subject to availability. The fact that a product appears on the site does not guarantee that it will remain permanently available. If a product becomes unavailable after an order, we will contact the customer to offer an appropriate solution in accordance with applicable laws.
All prices displayed on Pawloumi are shown in US dollars (USD), and the currency is indicated beside each price. Canadian orders may be subject to customs or brokerage fees that are not collected by Pawloumi at checkout. Applicable taxes, delivery fees, and other applicable charges are shown before final order confirmation, in accordance with applicable requirements. The customer can verify the total amount of their order before confirming the purchase. When a promotion is offered, its terms and duration may be specified on the site. We may change our prices for future orders. A price change does not affect the price of an order already validly concluded.
We do our best to ensure the accuracy of published information. If a manifest error affects a description, a price, or important information, the situation will be handled in accordance with applicable laws and consumer rights. Nothing in this section limits the legal protections applicable to the consumer.
Before confirming an order, the customer can review the selected products, quantities, prices, and other displayed information and correct errors where the interface allows. After the transaction is concluded, an order confirmation is sent to the customer at the email address provided. This confirmation includes the transaction information required by applicable legislation. The customer is responsible for providing accurate and complete information necessary to process and deliver their order.
The payment methods actually available are shown during checkout. Payments are processed by our payment providers. Pawloumi never asks the customer to send complete payment card details by email. Payments are subject to the terms of the relevant provider as well as applicable laws.
Some transactions may be subject to checks intended to prevent fraudulent or unauthorized payments. We may contact the customer when a reasonable verification is necessary before shipping. Any measure taken in this context remains subject to applicable laws.
Pawloumi delivers to Canada and the United States, subject to service availability for the destination. Applicable preparation and delivery times are shown in our Delivery Policy or at the time of order. Stated times are expressed in business days where indicated as such. When delivery fees apply, they are shown before final order confirmation. Any additional fees required by a third party that cannot reasonably be calculated in advance are disclosed where the law requires.
The customer must verify their address before confirming the order. If you notice an error after ordering, contact us as soon as possible. We will do our best to correct the address before shipping, but a change cannot be guaranteed once the order has been taken over for shipment. Rights provided by applicable legislation remain unchanged.
If your parcel seems unusually delayed, is lost, or arrives damaged, contact our customer service with your order number. For a damaged product, we may ask for photographs reasonably necessary to assess the problem. We will review the situation and propose the appropriate solution in accordance with applicable laws and the circumstances of the order.
Pawloumi offers a commercial 30-day return policy from receipt of the product for eligible products, subject to the conditions described in our Returns and Refunds Policy. This commercial policy adds to mandatory rights that may be granted to consumers by law and does not replace them.
If you receive a defective, damaged product, or one that does not match your order, contact us promptly with your order number and a description of the problem. We will handle the request in accordance with the warranties and other rights provided by applicable legislation.
Products sold by Pawloumi benefit from applicable legal warranties. These terms do not limit the legal warranties to which a consumer is entitled.
Unless stated otherwise, original elements belonging to Pawloumi present on the site — including the Pawloumi name, visual identity, original texts, graphics, layouts, and other protected content — may not be reproduced, distributed, or exploited commercially without authorization, subject to exceptions provided by law and to rights belonging to third parties.
It is prohibited to use the site to commit fraud, infringe the rights of others, disrupt its operation, or carry out any activity contrary to the law.
The site may use or contain links to services operated by third parties, in particular for payment, delivery, traffic analysis, or certain technical features. Those services may be subject to their own terms and policies.
To the fullest extent permitted by law, Pawloumi cannot be held liable for use of a product contrary to the provided instructions or for a use that is clearly inappropriate. However, no provision of these terms excludes or limits a liability or a consumer right where the law prohibits such an exclusion or limitation.
These terms are governed by the applicable laws of the province of Québec and by applicable Canadian federal laws. Mandatory rights granted to the consumer by applicable legislation remain fully applicable.
We may update these terms when necessary, in particular to reflect changes in our activities or in applicable requirements. The last update date is shown at the top of the document. The version applicable to an order remains the one applicable to that transaction, subject to applicable legislation.
For any question: Pawloumi, operator: Laceez, email: pawloumi@nanocorp.app, address: Québec, Québec, Canada, phone: not applicable for now.